Preventive Maintenance
	ü Included in package û Not included in package but is available at extra cost Services Contracted   Gold Silver Bronze Daily Checks and Monitoring       Servers       Remote Performance Monitoring (24x7x365) ü ü û Disk space usage ü û û Check event log of every server, fix/try to fix as needed ü û û Creating new directories, shares, and security groups, new accounts, ü û û Disable/delete old accounts, manage account policies. ü û û Run Anti-Virus Scanner ü ü û Ensure that all server services are running ü ü û Data Archiving status ü ü û Security updates (Approval via Change Management) ü û û Critical updates, patches, Services Packs & Hot fixes current ü û û Anti-Virus, Adware & Spyware definitions are up-to-date. ü û û   Workstation Run Anti-Virus Scanner (Scheduled Scan) ü ü ü   Network Remote Performance Monitoring (24x7x365) ü ü ü   Weekly Checks and Monitoring Servers Clean Servers, check for .tmp files, jetdb files, etc. ü û û Implement any new policy, permission, logon script, or scheduled server modification. ü û û Reboot Servers if needed. ü û û Uptime/Downtime reports. ü ü ü Audit network for unauthorized changes. ü û û   Workstation Run Adware & Spyware ü û û   Monthly Checks and Monitoring Servers Check Hard Drives for errors and Defragment ü ü û Extended testing backups with restores. ü û û Manage off-site storage of backup tapes ü û û Disaster Recovery Plan updated to reflect changes in the environment ü û û Run defrag and chkdsk on all drives. Review audit policies, audit user rights and privileged local and global groups. ü ü û Disk space usage ü û Check event log of every server, fix/try to fix as needed ü û Creating new directories, shares, and security groups, new accounts, ü û Disable/delete old accounts, manage account policies. ü û   Workstation •  Windows 2000/XP Monthly Maintenance ü ü û •  Image if required ü û û •  Defragment Hard Drive ü ü û •  Run Adware & Spyware ü ü •  Anti-Virus, Adware & Spyware definitions are up-to-date. ü ü ü   Technical Support - Other Agreed SLA (Service Level Agreements) ü ü û 24x7 Support ü û û 8:00 – 24:00 Cover ü û 9:00 – 17:30 Cover ü Weekend Cover ü û û Telephone Support ü ü ü On-site Support ü ü û Unlimited Help Desk Access ü ü ü Support for Remote/Mobile workers ü û û 4 hour response - 4 hour on-site ü û û 4 hour response time - 24 ü û 8 hour response – 48 hour on-site ü Regular site visits ü û û